Testimonials

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Jim have been taking care of my 99 Audi A4 Avant since 2002. Honest, straightforward work plus a good attitude from these guys. So much better than those clueless crooks at the dealers (Carlsen, Royal, or Stevens Creek). They now have wireless internet in the office, so if you’re only there for a quick oil change you can surf on your laptop while you wait, although the office is very small. They’ll run you over to Caltrain if you want, but most of the time I just walk; it’s a nice 10 minute walk. You can also leave your car there off-hours; they have a lock box for the keys..Jim until recently drove a 96 A4 with 180,000 miles on it. I asked how to make it to 180K on my A4, and he said, “Keep bringing it in to us.”

K B.
San Francisco, CA

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These guys are great. I brought in my 1996 Cabrio to diagnose and fix why my oil light kept coming on. An hour later, Matt called to tell me it was because something wasn’t screwed in all the way and there would be no charge. He looked around and realized that my driver’s side door wouldn’t lock with the key, and said he had the part to fix it — no labor charge for such an easy fix. When I picked the car up, I asked if he could recommend someone to replace the vinyl convertible top. He gave me the name of a friend of his who quoted me LESS THAN HALF of what other places were charging. I’ve found a friend in the auto repair business!

Molly s.
San Mateo, CA

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I’m new to this area so I had to find the nearest VW mechanic. OMG looks like I found it. I just needed to get one headlight bulb replaced so I dropped in w/o an appointment and Matt did it in under 10 minutes. Ummmmm, so here’s the kicker, he didn’t charge me anything for it. My jaw dropped. Obviously the “NO JERKS WELCOME HERE” applies if you want the great service I got. I’m bringing my car back there for my next car servicing. Ladies I would recommend this place.

Lis G.
Foster City, CA

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I’ve been taking my car-and sending my neighbors-here since 2004, and these guys are as good as it gets: knowledgeable-professional-affordable-convenient location. If you drive a VeeDub or Audi, this is the ONLY place to take your baby. In addition to regular servicing of my 2002 Beetle 1.8T, these guys (especially Matt) have taken me in on the spur of the moment-no appointment-to fix problems like those damned under-pans that seem always to be getting snagged and broken up-and turn indicators burnt out-and “Check Engine” lites. Fix it on the fly, no charge! That is S E R V I C E! Do yourself and your car a favor: forget Boardwalk!

Adam D.
San Mateo, CA

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This place is awesome. The guys that run it are super nice, professional, and have a sense of humor on top of that. Also, they are some of the most honest people I’ve met, and generous too. I brought my ’99 VW passat in for transmission problems. They checked the error codes and saw that they were all related to this one (expensive) piece of the transmission. Instead of just selling me the piece, they first checked to see if the problem could be fixed another way. A simple solution later, my car works good as new. They didn’t even charge me for fixing it. Unbelievable.

Dustin D.
San Mateo, CA

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Based on Yelp et al recommendations, I brought my daughter’s 2004 Audi A4 into BI to diagnose “check engine” warning light issues plus a 90K service. At the end of the day (Monday, 8 Aug) I found Jim’s diagnosis, advice and mechanical service to be: responsive, candid/honest, and professional. Particularly impressive were his thoughts/comments/remarks on the 90K service as being a “glorified oil change,” the “check engine light” code interpretation, and the relationship between good operator maintenance (e.g., check your oil dip stick regularly as the A4 w/90K miles burns about a quart per 1K miles, etc) and the purge valve/cam shaft sensor, etc. Jim, the Audi mechanical/electrical specialist spoke and serviced my daughter’s car from a customer perspective…..not a business opportunist trying to pay for an upcoming vacation. My daughter lives in San Diego but I” have her come up every few months or so for whatever service for her Audi. Thank you Jim and your team! Pat O, Millbrae, CA

Patrick O.
Millbrae, CA

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Jim and his coworkers are always refreshing to deal with. Personable and knowledgable while charging a fair price for only the work you need. Having them nearby makes me a lot more comfortable owning an Audi.

Trent P.
Cupertino, CA

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We have two unique Audis, a 2003 RS6 and a 2009 Stasis tuned A4. I’ve always been leery of the service departments at the local dealers, and had taken my car to another independent shop now out of business. I just like knowing who is working on my cars, and if I can trust them. The “service adviser” model just does not work for me. With all of the great reviews on Yelp, I made the drive down the peninsula to have some complicated work done on both cars. Without getting into the details, I’ll just say that Jim and Brian know their stuff, are completely honest, probably underbill for the work they do, and stand behind their work 100%. Finding BI is like finding the little restaurant that has been around for years and frequented by loyal customers, yet is below the regular radar. It is a bit of a hassle for us to get the cars there from Palo Alto, but there is no question that we will continue to do so. Honesty combined with competency is rare in this business, and it exists here. I also love the fact that Jim has pictures of his two sons at the front desk, and his wife Tracy works with him as well. They have my business as long as we have cars they will work on.

Hardwin M.
Palo Alto, CA

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If you own a VW, these are the guys to go to. They helped me fix my VW TDI. Turbo wastegate sensor went out. the dealer wanted $1200. They fixed the wastegate with a part they knew about. Repair cost me $650 and they did it in a day! Jim is the manager and he’s really helpful!

Dave R.
Mountain View, CA

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This auto shop is awesome, had my AUDI A3 serviced there, excellent job will definitely be a repeat customer, highly recommended.

Frank K.
San Francisco, CA